FairPath Terms & Refunds
Who you're dealing with. FairPath is a registered business name of Compound Life Ltd, a company registered in Ireland (CRO no. 788749), registered office 53 Moatfield Road, Coolock, Dublin 5, D05 C9H3. Contact: hello@fairpath.ie.
These terms cover two distinct FairPath services: the free consumer-facing Family File and the paid business-facing FairPath Verified service for nursing homes and operators.
Family File
What FairPath is. FairPath is a preparation service for the Nursing Homes Support Scheme ("Fair Deal"). We turn your answers into a completed application pack, a document checklist, and tools for your family to manage the process.
What FairPath is not. We do not submit applications — your family signs and submits, and remains the applicant throughout. We are not the HSE and are not affiliated with it. We do not provide legal, tax, or financial advice, and nothing in the product is a substitute for it. All figures we show are estimates from the published scheme rules; the HSE's own assessments are final, and we do not guarantee any outcome, timeline, or funding decision.
Your side of it. The application's accuracy is your family's responsibility: you confirm the information you enter is true and complete, and you check the generated pack before signing. Our validation exists to help you get it right, not to replace your review.
The price. FairPath's family-facing tools — including the Fair Deal calculator, nursing-home comparison tools and the Family File — are free for families. There is no Family File payment, subscription or renewal.
One Family File is intended for one applicant's Fair Deal journey.
FairPath Verified — nursing homes and operators
FairPath Verified is offered to nursing homes, registered providers and operators acting for business purposes. It is a per-home service. One operator account may manage several homes, but each home requires its own active subscription.
Price, founding offer and automatic renewal
The standard price is €499 per home per year.
A representative claiming a home pays €499 when submitting the claim for verification. FairPath then reviews whether that representative is authorised to manage the home's profile. If the claim is rejected, the €499 payment is refunded in full to the original payment method. Bank or card-provider processing times may affect when the refund appears.
If the claim is approved on or before 31 December 2026, the founding payment includes the remainder of 2026 and access through 30 December 2027. The first automatic renewal is €499 on 31 December 2027. After that, the service renews automatically at €499 per year on the annual renewal date unless cancelled before renewal.
At checkout, the representative expressly accepts these terms, authorises the initial €499 charge, acknowledges that representative verification takes place after payment, and authorises Stripe to retain the payment method for the scheduled annual renewal if the claim is approved. FairPath records the date and version of the terms accepted. Stripe processes the payment; FairPath does not receive or store full card details.
Cancelling renewal and managing billing
The operator can manage billing from the FairPath Verified dashboard. Stripe's billing portal can be used to update payment details and view billing history.
During the founding period, where the annual subscription is scheduled to begin in the future, the dashboard also provides a Cancel future renewal control. Cancelling before the renewal date prevents that future annual charge. The home keeps access until the end of the period already paid for.
Once an annual Stripe subscription is active, cancellation is set for the end of the current paid billing period rather than cutting off access immediately. You can also email hello@fairpath.ie for billing help.
Cancellation does not automatically refund a payment for a period that has already started. If you believe a payment was taken in error, the paid service was not provided as agreed and cannot reasonably be corrected, or a refund is otherwise required by law, contact us at hello@fairpath.ie.
What the nursing home controls
An authorised operator can maintain structured public profile information such as admissions contacts, availability, services and facilities, its own website, photos and brochure.
The operator confirms that:
- the information it submits is accurate, current and authorised for publication;
- it has the necessary rights and permissions for every photo, document and other item it uploads;
- uploaded material does not infringe another person's rights;
- it will not use public profile fields or uploads to disclose confidential resident information or other personal data that should not be made public; and
- it will keep time-sensitive details, including availability and admissions information, reasonably up to date.
FairPath editorial control and independence
FairPath retains final control of the FairPath platform. We may correct, remove, hide or unpublish operator-supplied content where reasonably necessary for accuracy, safety, legal compliance, consistency, rights protection or platform integrity. We may suspend editing access where an account is misused.
A Verified subscription does not buy a ranking, recommendation or favourable treatment. HSE prices, HIQA information, Fair Deal explanations and independent FairPath comparisons remain controlled by FairPath and are not changed because a home pays for Verified.
Analytics
Verified operators may see aggregate metrics such as profile views and clicks on phone, website, brochure or admissions actions. FairPath does not provide nursing homes with a family's Fair Deal calculator entries, Family File data, or visitor identity merely because the home is Verified.
Ending or suspending Verified
If a subscription expires or is not renewed, FairPath may remove the Verified badge and operator-supplied enhanced profile content when the paid access period ends. We may suspend or unpublish a profile earlier where reasonably necessary for fraud, misuse, material inaccuracy, infringement, security or non-payment. Where practicable, we will contact the operator to resolve the issue.
Service, liability and fair use
We aim to keep FairPath available continuously but do not guarantee uninterrupted access; maintenance and third-party service interruptions can occur.
For consumer services, nothing in these terms limits rights or remedies that cannot lawfully be limited. For FairPath Verified business customers, our total liability arising from the Verified service is limited to the fees paid for the affected home during the preceding 12 months, except where liability cannot lawfully be limited.
Fair use. Free Family File accounts are intended for applicants and the families or helpers supporting them. Using FairPath to prepare applications commercially for multiple unrelated families requires our written agreement.
Complaints, changes and governing law
If something is wrong, email hello@fairpath.ie and we will try to put it right. Consumers may obtain information about their rights from the Competition and Consumer Protection Commission at ccpc.ie.
We may update these terms. We will not shorten an already-paid Verified access period because of a terms update. Material changes to pricing or renewal terms will be communicated before they take effect for a future renewal.
These terms are governed by the laws of Ireland, and disputes are subject to the jurisdiction of the Irish courts, without prejudice to any rights or jurisdiction rules that cannot lawfully be excluded.
Last updated: 1 October 2026.